Common Household Problems
There will be occasions where you simply need help in your home. Perhaps you’ve got Internet connection problems and BT have said your line is fine after testing. Wireless home networking is often a difficult issue and needs attention to make it run smoothly. Nowadays more people are setting up home media streaming to several points in the house; we can advise and supply the kit and set everything up for you. Every house and situation is different so we normally send an engineer ( for free ) to talk to you and take all the information required to make a quotation.
Alternatively you may have urgent virus or slow running computer problems and can’t leave you house, so in this case we can just send an engineer without a reconnaissance visit. Maybe you’d like an hours tuition on using your computer, or specific programmes. Worried about backing up……..?
In all cases it’s best to just pick up the phone and call our friendly team on 020 7099 4577 or e-mail:
How We Charge
We charge £76 per hour. Minimum charge is one hour which includes the callout fee, so if a problem is fixed in 15 minutes then the engineer will spend the next 45 minutes checking over your computer/s and tuning up if required.
After the initial hour we charge in 15 minute increments, so for example 1 hour 45 minutes would cost £123.38.
When you first call to give us your details we’ll ask you for credit or debit card number. We will process the fee for one hour’s labour and then when the engineer has finished he will ask you to sign a timesheet. If there is any extra time to pay for over the initial hour we will call you to arrange the payment.
Should you experience a recurrence of the problem our engineer fixed, or the installation that was completed is not functioning as intended or has developed teething problems, then we will come back to rectify the original issue for free, as long as you inform us within 5 working days of job completion.
At this stage any additional work required that was not part of the original home visit specification will be charged at normal rates.